Operations
Design the human decision into the workflow.
A useful system knows when to act and when to ask.
The review step is part of the product.
A person needs the right evidence, a clear choice and enough context to make the decision without starting over.
01 —
Give actions a
clear boundary.
The boundary depends
on the business and
the action.
Proceed
Routine steps within agreed rules.
Ask
Actions that require the designated reviewer.
Escalate
Cases needing specialist judgement.
02 —
Make review a
usable task.
- Show the original evidence.
- Let the reviewer approve, change or reject.
- Make pending decisions visible.
- Record the outcome and learn from corrections.
Review requiredAwaiting review
Supplier requestPR-0042 · Illustrative example
- Requester
- Operations
- Summary
- New supplier added
- Supporting files
3 sample items
Supplier profile, request note and approval checklist.
A faster process still needs
a clear owner.
03 —
Start with one workflow.
Mark each decision point. Agree who owns it,
what they need to see and what happens if nobody responds.
