Frameworks
Choose the first workflow with a clear head.
The most impressive idea is not always the most useful place to start.
Begin with work that repeats, has a recognisable cost and has someone who can explain the exceptions.
Then compare the candidates on the same basis.
A practical approach
Ask four
practical questions.
- 1
Value
What improves if this work becomes more reliable?
- 2
Frequency
How often does the problem occur?
- 3
Readiness
Are the records, access and process owner available?
- 4
Risk
What happens when the system gets it wrong?
From questions to action
Turn the answers
into a decision.
Build candidate
Useful work with a clear path.
Investigate
Meaningful opportunity with missing information.
Defer
Too little recurring value today.
Keep with people
Judgement or consequences require it.
A final thought
Choose the work you can
explain, measure and own.
Before you commit
Measure before
you commit.
Record the current time, handoffs and errors.
Compare a proposed system with simpler changes as well.
