Field notes
The demo is the easy part.
A convincing example becomes useful only when the whole workflow can support it.
A clean example hides the difficult parts: missing information, ambiguous requests and changes nobody anticipated. Those are ordinary business conditions.
Design for the awkward case.
Agree what happens when an input is incomplete,
a source changes or the system cannot proceed.
Give the team a visible route back to a person.
Before calling
it operational
- 01A named owner.
- 02A measured starting point.
- 03Written action limits.
- 04A route for exceptions.
- 05A regular quality review.
Reliability is the work
around the model.
Keep watching after launch.
Review failures as well as availability. Update the records and rules as the business changes, and keep operating costs visible.
Start small enough to understand.
Map one process from input to outcome. Test its normal cases and its exceptions before widening the scope.